DESIGN. BUILD. SECURE. MAINTAIN

Time/Date Data One source of information that nearly any VoIP system should be able to easily access is time, date and duration of calls. As a small or medium-sized business, you probably work on a tight budget. Properly analyzing this data can be invaluable when deciding how many staff you need on the phones and on what schedule. For example, you may notice that on Mondays you get a rush of calls in the morning, but by Tuesday afternoon the lines are dead. Just asking your e

Types of threats The majority of VoIP services involve live communications, which often seem far more innocuous than stored data. Unfortunately, your business has just as much valuable information moving across VoIP networks as it does hosted on company servers. Internet-based calls are far more vulnerable to fraud compared to more traditional telephony services and face threats from identity theft, eavesdropping, intentional disruption of service and even financial loss. 24/

It’s good for business Many businesses have misconceptions about their employees choosing to work from home. They assume that their employees will be less productive if they are not within the office environment. However, this is far from the truth. As a matter of fact, according to a Harvard Business Review study, work at home policies for your small business tends to be more beneficial for your company. This is thanks to the combination of cloud computing and VoIP technolog

Use the same network for voice and data A popular reason many businesses choose VoIP is to cut costs, which is exactly why you should run voice and data on the same network. Running them separately will significantly increase set up and running costs. And doing so will add an extra layer of complexity to your business that is completely unneeded. Regardless, choosing to combine your voice and data does take a bit of thought to ensure you don’t bump into unnecessary issues. So

Busy lamp field Nothing too fancy about this one. The busy light simply notifies you when people can’t take your call and frees up some time to wait for them or call someone else. With this feature, you avoid disrupting someone from an important phone call. It also saves you time from walking across the office just to see that the person is already occupied with another call. In-call coaching If you would like to give your employees some training on how to speak with clients

WhatsApp The increasingly popular WhatsApp provides more than just text chats between users. There is also an call option, the equivalent of VoIP calls with the option of using video. So if you’re texting with a business colleague, friend or spouse, and need to communicate more clearly or face-to-face, you can easily switch your text chat to a more personal voice or video one. WhatsApp texting and VoIP service is free to download and use, and is available for all major smartp

Poor call quality Complicated and frustrating management of the VoIP system Negative on-hold experience for customers You’re likely aware that a drop in call quality can tarnish the reputation of your business and result in a loss of profits. So obviously, issues like the three mentioned above may sound alarming. So does that mean that you should avoid installing a VoIP system altogether? Probably not. The thing is, VoIP isn’t going anywhere. In fact, it is likely the future

ocial media is important for your business and it can have a great deal of value for your company if utilized correctly. Of course measuring this value is an imperfect science. While we don’t have a magic formula to help you figure it out, we do have a few things for you to consider when it comes to estimating it for yourself. Followers matter but… ...they are not the end all be all when it comes to your social media efforts. When social media first started, it was all about

FXS and FXO are the interfaces for analog telephony, also called POTS (Plain Old Telephone Service). Using these interfaces enables a call to be established - the ports provide the necessary electricity, dial tone, and call signal. What is an FXS port? FXS stands for Foreign Exchange Subscriber, a port that connects the router or access server to end-user equipment such as office phones, fax machines, or modems. In other words, it is a plug on the wall that delivers dial batt